Refund and Return Policy
At Divine Body by Emma, we strive to provide the best experience for our customers. This Refund and Return Policy outlines the terms and conditions for refunds and returns for our services and products. By using our services, you agree to the terms outlined below.
1. Services and Products Covered
1.1 Fitness and Nutrition Coaching: Personalized coaching sessions for pre-natal and postpartum fitness and nutrition.
1.2 Ebooks: Digital books covering various topics related to fitness, nutrition, and wellness for expecting and new mothers.
1.3 Memberships: Free and paid memberships that provide access to various resources, including exclusive content and discounts.
2. Refund Policy
2.1 Fitness and Nutrition Coaching
- Individual Sessions: Refunds for individual coaching sessions are not provided. If you need to reschedule, please contact us at least 24 hours in advance to arrange a new appointment time.
- Coaching Packages: Refunds for coaching packages are not provided once the first session has been completed. If you are unsatisfied with your coaching package before the first session, please contact us for a partial refund based on the remaining unused sessions.
2.2 Ebooks
- Digital Products: Due to the nature of digital products, all ebook sales are final. Refunds or exchanges are not provided for ebooks once they have been downloaded or accessed.
2.3 Memberships
- Paid Memberships: Refunds for paid memberships are not provided. You may cancel your membership at any time, and cancellation will be effective at the end of the current billing period. No partial refunds will be issued for the remaining days of the billing period.
- Free Memberships: Free memberships can be canceled at any time without any obligations.
3. Return Policy
3.1 Fitness and Nutrition Coaching: Since coaching services are delivered digitally and personalized to each customer, returns are not applicable. If you have any concerns or issues with your coaching sessions, please contact us for assistance.
3.2 Ebooks: As ebooks are digital products, returns are not applicable. If you experience any issues with downloading or accessing an ebook, please contact us for support.
4. Exceptions and Special Circumstances
4.1 Technical Issues: If you experience technical issues that prevent you from accessing our services or products, please contact us for assistance. We will make every effort to resolve the issue and ensure you can access the content you purchased.
4.2 Exceptional Cases: In exceptional cases where a refund or return may be warranted, please contact us with your request. We will review your case and, at our discretion, may issue a refund or provide an alternative solution.
5. Contact Information
If you have any questions or concerns regarding our Refund and Return Policy, please contact us at:
- Email: [email protected]
We are committed to addressing your concerns and ensuring your satisfaction with our services.
6. Changes to This Policy
Divine Body by Emma reserves the right to modify this Refund and Return Policy at any time. Changes will be posted on this page, and your continued use of our services after any such changes constitutes your acceptance of the new policy.
